VACANCY

#Technical Support

Requirements:

Nice if you have Experience in QA, Development and a Good understanding of computer science or information technology.

Good written and verbal communication in English is essential.

 

Identifying hardware and software solutions.

Troubleshooting of technical issues.

Diagnose and repair faults.

Resolving network issues.

Installing and configuring hardware and software.

Communication with customers to quickly get to the root of their problems.

Providing timely and accurate customer feedback.

Communicate with customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

Replacing or repairing the necessary parts.

Supporting the roll-out of new applications.

Providing support in the form of procedural documentation.

Managing multiple cases at one time.

Technical Support Requirements:

 

Nice if you have:

Experience in QA

Degree in computer science or information technology.

Certification in Microsoft, Linux, or Cisco is advantageous.

Cloud, Broadcasting knowledge.

***

Prior experience in tech support, desktop support, or a similar role.

Proficiency in Windows/Linux/Mac OS.

Experience with remote desktop applications and help desk software.

Attention to the detail and good problem-solving skills.

Excellent interpersonal skills.

 

We are waiting you

Do you want to take part in changing and development the IT industry in the world? Solvits is a well-funded and fast-growing company. We're looking for you to join this awe-inspiring future with us.

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